Service employees and customer phone rage: an empirical analysis
Year of publication: |
2013
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Authors: | Harris, Lloyd C. |
Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 47.2013, 3 (29.3.), p. 463-484
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Saved in:
Saved in favorites
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