In China, where many multinational companies face a constant shortage of talent and high employee turnover, the Portman Ritz-Carlton Hotel has been able to attract, develop, and retain high-quality talent to deliver excellent customer service and ensure profitable growth. Under the leadership of...

A new organization: how can your company deliver radically greater value -- Section 1. The context: responding to fast-changing markets: Environment: how can you recognize, respond to, and shape your environment? -- Strategic agility: how can you define a pathway for growth? -- Section 2. The...