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ITIL® Service design
Hunnebeck, Lou - 2014 - 2. Ausg., 3. impr., Ausg. 2011
Persistent link: https://www.econbiz.de/10011471197
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Lean-Informationstechnik im Finanzdienstleistungssektor : Wege zu Prozess- und Kostenoptimierung mit ITIL & Lean
Schäfer, Daniel - 2015
Persistent link: https://www.econbiz.de/10010469064
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An emergency response decision support system framework for application in e-government
Shan, Siqing; Wang, Li; Li, Ling; Chen, Yong - In: Information technology and management 13 (2012) 4, pp. 411-427
Persistent link: https://www.econbiz.de/10009672390
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Exploit unstructured data using deep analytics to optimise enterprise IT asset management
Herger, Lorraine M.; Khan, Shakil M.; Belgodere, Brian M.; … - In: International journal of business process integration … 6 (2012/13) 4, pp. 270-283
Persistent link: https://www.econbiz.de/10010389802
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IT-Service-Management : transparente IT-Leistungen & messbare Qualität
Renner, Bernhard; Moser, Ulrich; Schmid, Daniel - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003400651
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FIT for benefit : IT services kundenorientiert planen und steuern
Vogt, Walter - 2002
Persistent link: https://www.econbiz.de/10001790187
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Co-deployment of quality standards : a systematic literature review
Dahar, Hind; Roudies, Ounsa - In: International journal of productivity and quality … 32 (2021) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012516398
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Management of Ccange : pandemic impacts in IT
Geada, Nuno - In: International journal of enterprise information systems … 17 (2021) 2, pp. 92-104
Persistent link: https://www.econbiz.de/10012520010
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Regression and decision tree approaches in predicting the effort in resolving incidents
Christa, Sharon; Suma, V.; Mohan, Uma - In: International journal of business information systems : … 39 (2022) 3, pp. 379-399
Persistent link: https://www.econbiz.de/10013198436
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Knowledge base and BOTs : redefining workforce estimation model
Deb, Varsha; Vashisht, Vasudha; Arora, Nidhi - In: International journal of services and operations … 42 (2022) 2, pp. 267-280
Persistent link: https://www.econbiz.de/10013257589