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The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
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To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
Menguc, Bulent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of Business Research 66 (2013) 11, pp. 2163-2170
Drawing on the Job Demand-Resource (JD-R) model, this study explores the antecedents and consequences of service employee engagement. The model examines the main effect of resources (autonomy, feedback, and support) on engagement and how the interaction among resources impacts engagement....
Persistent link: https://www.econbiz.de/10010869858
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To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
Menguc, Bulent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10010161306
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The perceived autonomy–perceived service climate relationship: The contingency effect of store-level tenure diversity
Auh, Seigyoung; Menguc, Bulent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-521
Persistent link: https://www.econbiz.de/10009331044
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The Contingency Effect of Service Employee Personalities on Service Climate: Getting Employee Perceptions Aligned Can Reduce Personality Effects
Auh, Seigyoung; Menguc, Bulent; Fisher, Michelle; … - In: Journal of service research : JSR 14 (2011) 4, pp. 426-442
Persistent link: https://www.econbiz.de/10009813171
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The interactive effect of internal and external factors on a proactive environmental strategy and its influence on a firm's performance
Mengüç, Bülent; Auh, Seigyoung; Ozanne, Lucie - In: Journal of business ethics : JOBE 94 (2010) 2, pp. 279-298
Persistent link: https://www.econbiz.de/10003997059
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Development and return on execution of product innovation capabilities : the role of organizational structure
Mengüç, Bülent; Auh, Seigyoung - In: Industrial marketing management : the international … 39 (2010) 5, pp. 820-831
Persistent link: https://www.econbiz.de/10008737502
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Achieving fit between learning and market orientation : implications for new product performance
Yannopoulos, Peter; Auh, Seigyoung; Mengüç, Bülent - In: The journal of product innovation management : an … 29 (2012) 4, pp. 531-545
Persistent link: https://www.econbiz.de/10009559948
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Customer knowledge creation capability and performance in sales teams
Mengüç, Bülent; Auh, Seigyoung; Uslu, Aypar - In: Journal of the Academy of Marketing Science 41 (2013) 1, pp. 19-39
Persistent link: https://www.econbiz.de/10009719771