An empirical study comparing the model development process followed by experts in discrete-event simulation (DES) and system dynamics (SD) modelling is undertaken. verbal protocol analysis (VPA) is used to study the modelling process followed by ten expert modellers (5 SD and 5 DES)....

The growing attention and prominence afforded to analytics presents a genuine challenge for the operational research community. Many in the community have recognised this growth and sought to align themselves with analytics. For instance, the US operational research society INFORMS now offers...

It is often stated that health simulation is quite different and even that it is more difficult than in other sectors. But is simulation in health really different to simulation elsewhere? In this paper we explore this question through a survey of simulation modellers and academics. We elicit...

The publication of the first results of the SERVQUAL instrument provoked a debate on how best to measure service quality. With more than a decade since the publication of those results many researchers have attempted to demonstrate the efficacy, or not, of the SERVQUAL instrument, or to develop...