This is a solution-oriented book to address one of the most pressing management problems of the coming years: How do organizations transfer the critical expertise and experience of their employees before that knowledge walks out the door?.

What does it take for an executive to manage effectively in the new economy? While the explosion of Internet‐centered business has produced an unrelenting focus on e‐commerce strategies, new business models, and processes, surprisingly little attention has been paid to how e‐business is...

Includes bibliographical references (p. [34]-[36]).