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Reinforcing customer journey through artificial intelligence : a review and research agenda

Rana, Jyoti; Gaur, Loveleen; Singh, Gurmeet; Awan, Usama; … - In: International journal of emerging markets 17 (2022) 7, pp. 1738-1758

Persistent link: https://www.econbiz.de/10013363334

Understanding agile innovation management adoption for SMEs

Sharma, Shavneet; Singh, Gurmeet; Jones, Paul; Kraus, Sascha - In: IEEE transactions on engineering management : EM 69 (2022) 6,2, pp. 3546-3557

Persistent link: https://www.econbiz.de/10013545810

Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry

Afaq, Anam; Gaur, Loveleen; Singh, Gurmeet - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 992-1009

Persistent link: https://www.econbiz.de/10013546105

Business to business (B2B) alliances in the healthcare industry : a review of research trends and pertinent issues

Madanaguli, Arun Thirumalesh; Dhir, Amandeep; Talwar, … - In: The journal of business & industrial marketing 37 (2022) 8, pp. 1688-1705

Persistent link: https://www.econbiz.de/10013401912

Does psychological distance and religiosity influence fraudulent customer behaviour?

Sharma, Shavneet; Singh, Gurmeet; Gaur, Loveleen; … - In: International journal of consumer studies 46 (2022) 4, pp. 1468-1487

Persistent link: https://www.econbiz.de/10013329343

Link between Indian and major Asian stock markets : an empirical study

Singh, Gurmeet - In: Business analyst : a refereed journal of Shri Ram … 36 (2015/2016) 2, pp. 199-218

Persistent link: https://www.econbiz.de/10011650165

Managing Industry 4.0 supply chains with innovative and traditional products : contract cessation points and value of information

Biswas, Indranil; Gurmeet Singh; Sunil Tiwari; Choi, … - In: European journal of operational research : EJOR 316 (2024) 2, pp. 539-555

Persistent link: https://www.econbiz.de/10014574451

Competitive advantage, strategy and innovation in Africa : issues and applications

Abdelli, Mohammed El Amine (ed.); Chemma, Nawal (ed.); … - 2024

Part 1: Entrepreneurial Orientation, innovations and competitive advantagesChapter 1: Entrepreneurial Orientation and SMEs Upgrading Trajectory for Edible Oil Suppliers: The Mediating Roles of Organizational Culture and Business Environment Dynamics.Francis Lwesya and Eliza MwakasangulaChapter...

Persistent link: https://www.econbiz.de/10014493411

Microfinance and sustained economic improvement: Women small‐scale entrepreneurs in Ethiopia

Belwal, Rakesh; Tamiru, Misrak; Singh, Gurmeet - In: Journal of International Development 24 (2012) 01, pp. 84-84

Persistent link: https://www.econbiz.de/10011005642

Healthcare service delivery and customer satisfaction: insight from government hospitals in Fiji

Singh, Gurmeet - In: International Journal of Services, Economics and Management 3 (2011) 3, pp. 323-335

This paper seeks to examine the healthcare service delivery and customer satisfaction in Fiji. This study uses the functional and psychological dimensions of customers' satisfaction as the basis for formulating a strategy for delivering healthcare services to the best of customer/patient's...

Persistent link: https://www.econbiz.de/10009352996