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The total size of an airline and flight delays

Montfort, Joep van; Berg, Vincent A. C. van den - In: Journal of transport economics & policy : JTEP 53 (2019) 2, pp. 150-174

Persistent link: https://www.econbiz.de/10012024658

Non-price competition in the US airline industry : a VAR model

Enomoto, Carl E.; Geisler, Karl R.; Noor, Sajid A. - In: Journal of economic studies 44 (2017) 6, pp. 882-894

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Airline passenger safety or customer satisfaction?

Tao, Kefang; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 2, pp. 171-175

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What passengers did not expect when their flight was overbooked

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How much do consumers really value air travel on-time performance, and to what extent are airlines motivated to improve their on-time performance?

Gayle, Philip G.; Yimga, Jules O. - In: Economics of transportation : the official journal of … 14 (2018), pp. 31-41

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A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement

Tsafarakis, Stelios; Kokotas, Theodosios; Pantouvakis, … - In: Journal of air transport management 68 (2018), pp. 61-75

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Quantification satisfaction airline passengers

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Incorporating ancillary services in airline passenger choice models

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Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry

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The total size of an airline and the quality of its flights

Montfort, Joep van; Berg, Vincent A. C. van den - 2017 - Version of 16 October 2017

We examine the relationship between the total size of an airline and its service quality by analysing over 4.8 million … domestic flights within the USA in 2016. The total size of an airline is measured by its total market share, total amount of … common category of airline customer complaints. Numerous regressions have been estimated using arrival delay time and whether …

Persistent link: https://www.econbiz.de/10011739415