Purpose: The purpose of this paper is to show that the categorization of elderly patients as vulnerable is affected by health-care service interactions with caregivers, which may increase, reduce or even negate entirely elderly patients’ vulnerable status. Design/methodology/approach: The...

Purpose: The purpose of this paper is to explore how temporarily vulnerable customers and their bank advisors cope with incidents that occur over the course of their service relationships. Design/methodology/approach: A qualitative design based on ten case studies, involving interviews with...

(VF)Cet article propose une lecture nouvelle et globale des stratégies de marketing produit des entreprises en mobilisant la théorie de la concurrence multimarchés. Il tend à montrer la pertinence de transposer cette théorie au niveau de la rivalité entre lignes de produits et à analyser...