Every organization is confronted by employee errors. Situational learning orientation may mitigate an employee's tendency to err. A situational learning orientation refers to the extent to which employees share the perception that there is an emphasis on improvement and on actively searching for...

Treatment errors are a major problem in the healthcare industry. This study explored four dimensions of safety climate and the interactions among them as predictors of treatment errors. A total of 632 participants in 46 hospital units assessed their units' safety climate. Results demonstrated a...

Treatment errors are a major problem in the health care industry. This study explored four dimensions of safety climate and the interactions among them as predictors of treatment errors. A total of 632 participants in 46 hospital units assessed their units’ safety climate. Results demonstrated...

This study contributes to our understanding of the relationship between quality and innovation by applying a climate theory approach. We explain the reasons why an innovation climate negatively influences quality performance and why a quality climate has a negatively influence on radical...

Errors are a recurring fact of organizational life and can potentially yield either adverse or positive consequences. Organizational researchers and practitioners alike have become increasingly interested in understanding the causes of errors and the coping strategies that foster organizational...

Recent reports on patient safety in healthcare point to the high frequency of treatment errors. This study suggests a new theory of safety climate and brings empirical evidence that helps explain the occurrence of treatment errors. Four safety climate dimensions have been identified. They...

This paper is an analysis of knowledge creation following implementation of the world's leading quality assurance standard, ISO 9000. We combine the perspectives of Nonaka on knowledge creation (Nonaka, 1994; Nonaka & Takeuchi 1995; and Krogh, Nonaka, & Nishiguchi, 2000) with those of authors who have...