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Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

Mulki, Jay Prakash; Jaramillo, Fernando; Locander, … - In: Journal of business research : JBR 59 (2006) 12, pp. 1222-1230

Persistent link: https://www.econbiz.de/10007383390

The role of time wasted in sales force attitudes and intention to quit

Jaramillo, Fernando; Mulki, Jay Prakash; Locander, … - In: International Journal of Bank Marketing 24 (2006) 1, pp. 24-36

Purpose – The purpose of this study is to build on previous research on stress in sales forces to investigate the effect of perceptions of time wasted on salespersons' attitudes and behavioral intentions. Design/methodology/approach – Responses from 400 salespeople who work in 49 business...

Persistent link: https://www.econbiz.de/10014759863

Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

Mulki, Jay Prakash; Jaramillo, Fernando; Locander, … - In: Journal of Business Research 59 (2006) 12, pp. 1222-1230

Persistent link: https://www.econbiz.de/10005473556

Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

Mulki, Jay P.; Jaramillo, Jorge Fernando; Locander, … - In: Journal of business ethics : JOBE 86 (2009) 2, pp. 125-142

Persistent link: https://www.econbiz.de/10008238392

Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

Mulki, Jay P.; Jaramillo, Jorge F.; Locander, William B. - In: Journal of business ethics : JOBE 78 (2008) 4, pp. 559-574

Persistent link: https://www.econbiz.de/10007914804

The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: International journal of service industry management : IJSIM 18 (2007) 5, pp. 472-490

Persistent link: https://www.econbiz.de/10007799771

The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction

Mulki, Jay; Lassk, Felicia; Jaramillo, Fernando - In: The journal of personal selling & sales management 28 (2008) 3, pp. 285-298

Persistent link: https://www.econbiz.de/10008081750

Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict the Missing Link?

Jaramillo, Fernando; Mulki, Jay; Boles, James - In: The journal of personal selling & sales management 31 (2011) 3, pp. 339-357

Persistent link: https://www.econbiz.de/10009255351

Bringing meaning to the sales job: The effect of ethical climate and customer demandingness

Jaramillo, Fernando; Mulki, Jay Prakash; Boles, James S. - In: Journal of Business Research 66 (2013) 11, pp. 2301-2307

Top performing salespeople are attracted to organizations that provide opportunities to make full use of their abilities. Responses from 1450 sales directors from a leading direct selling organization were used to examine salesperson's experienced meaningfulness. Results show that experienced...

Persistent link: https://www.econbiz.de/10010869626

Examining the impact of service quality : a meta-analysis of empirical evidence

Carrillat, François A.; Jaramillo, Fernando; Mulki, … - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10009884922