Pérez, Andrea; Rodríguez del Bosque, Ignacio - In: International Journal of Bank Marketing 34 (2016) 5, pp. 731-751
Purpose – Based on the principles of the stakeholder management theory, the purpose of this paper is to explore customers’ multidimensional perceptions of both banking companies and the corporate social responsibility (CSR) orientations of these companies. The paper also explores how these...