This paper discusses the role that customers play as human resources in service‐based organizations. These involve situations where a customer replaces a more traditional employee (ATMs, self‐serve gas stations), or situations where the customer serves as a strategic partner by providing...

This paper examines the relationship between HRM (in terms of the orientation of the function) and firm performance in Greek firms, using the universalistic approach. In order to acquire a better view of this much‐researched issue, measures for various aspects of firm performance have been...

The issue of labour flexibility has sparked controversy in Greece. This empirical study sheds light on workplace flexibility in small and medium‐sized enterprises (SMEs) that employ the vast majority of workers in Greece. The study tries to assess the extent to which Greek SMEs resort to...

This study examines the consequences of emerging human resource management (HRM) practices for employees' trust in their managers from a combination of the theory of exchange and a resource‐base perspective. Using a national sample of 230 respondents, the research reported here portrays the...

Human resource articles published in the top human resource management (HRM) journals from 1994 through 2001 are analyzed by topic, research technique, level of analysis, and data source. The results are aggregated and summarized to address the current state of affairs in human resource...

Reviews three books in the field of employment relations, industrial relations and human resource management: Employment Relations: Continuity and Change: Policies and Practices by E. Rose; Industrial Relations: Theory and Practice by M. Salamon; and Human Resource Management A Critical Text ,...

Purpose – This paper introduces this special issue. Design/methodology/approach – The paper examines some of the key themes in global human resource management. Findings – By reviewing, briefly, the existing literature in these areas, the paper outlines a limited but crucial research...

Purpose – The purpose of the paper is to determine and empirically examine the effect of human resource management (HRM) practices on knowledge transfer within multinational corporations. Design/methodology/approach – It is suggested that the employment of human resource practices, which...

Purpose – The paper examines the operational impact of project management systems on the management of human resources and the practical implications of this for practitioners in two project‐led engineering contractors Design/methodology/approach – The paper achieves these objectives...

Purpose – The broad aims of this research are to analyse the status of, and processes underlying, strategic human resource management (HRM) integration within organisations and to contribute to theory development in the area. A great deal of attention is given in the literature to the...