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A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen; Rafique, Raza; Ur Rehman, Hakeem; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013
Persistent link: https://www.econbiz.de/10010245523
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
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Thailand's provincial electricity authority (PEA) : a structural equation model of factors determining customer satisfaction
Choaknumkij, Karn; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 233-246
Persistent link: https://www.econbiz.de/10011413743
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Factors influencing user perception and adoption of e-government services
Yankova, Tania; Ruseva, Margarita; Dzhabarova, Yulia; … - In: Administrative Sciences : open access journal 14 (2024) 3, pp. 1-30
The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on...
Persistent link: https://www.econbiz.de/10014505332