Purpose – The utilisation of Six Sigma and its associated techniques has yielded results that deserve a more detailed evaluation, since there is relatively little information published on the application of Six Sigma in developing countries. The objective of this work is to present the results...

Purpose – This paper aims to resolve a staffing solution for a purchasing department at the University of Miami to expand a service request bulk purchasing program that generates savings for the university and respective departments. Design/methodology/approach – The well‐known lean Six...

Purpose – The purpose of this paper is to present a framework for integrating Lean Six Sigma DMAIC methodology and belt based training infrastructure with ISO 9001:2008 standard based Quality Management System. Design/methodology/approach – A new model called L6QMS 2008 has been developed...

Purpose – The purpose of this paper is to capture the evolution and status of utilization of the Six Sigma philosophy in the development of small to medium‐sized enterprises (SMEs), as well as to document prominent development of practices through a systematic literature review....

Purpose – By exploiting the relationships between Six Sigma and quality management systems (QMS) based on the ISO 9001 standard, this paper proposes a set of guidelines to combine and integrate both approaches in a systematic way. The guidelines are organised into integration topics, and each...

Purpose – This paper aims to present a systematic method to implement a single‐source content management system for optimized data flow for standardized documentation and reporting. A historical background in production efficiency is also provided. Design/methodology/approach – A...

Purpose The aim of this paper is to analyse the relationship between Six Sigma methodology and organisational ambidexterity (exploitation and exploration orientations). For this purpose, this study describes how Six Sigma practices may enhance both orientations simultaneously, contributing to...

Purpose The purpose of this study is to present the implementation of Six Sigma in a solenoid valve manufacturing company in China. The project aims to reduce the solenoid valve defects, decrease the cost of poor quality, increase customer satisfaction and improve the long-term profitability of...

No matter how much effort is placed into producing quality service, the true test lies in the perception of customers. To assess this perception, lodging executives have only a few quantitative instruments available from which to choose, since the development of such scales is still in its...

Analyses the concept of quality in the hotel industry. Emphasises that quality has to be a part of the culture of an organisation. Presents Delta Hotels in Canada as an exemplary case study in relation to people and quality initiatives. Delta has, over the years, built a good reputation and...