Gupta, Nitin; Vrat, Prem - In: Journal of Advances in Management Research 17 (2019) 2, pp. 305-331
Purpose: The purpose of this paper is to compare some major National Quality Award/Business Excellence Models (NQA/BEM) in terms of the criteria employed and their relative weights. It shows that these models vary both in terms of criteria and their weights. Whereas some of them are changing...