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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad; Hollebeek, Linda D.; Mostafa … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang; Huang, Minxue; Guan, Dawei; Yang, Kairui - In: Journal of travel and tourism marketing 39 (2022) 6, pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
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How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng; Ryu, Kisang - In: Journal of travel and tourism marketing 40 (2023) 5, pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
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The Internet as an important tool in the tourism industry and its use in customer service
Tzioras, Nikolaos - In: Expert journal of marketing 6 (2018) 2, pp. 74-80
Persistent link: https://www.econbiz.de/10012217259
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Research note: relationship versus transactional marketing in travel and tourism trade shows
Rodriguez Oromendía, Ainhoa; Reina Paz, María Dolores; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 2, pp. 427-434
Persistent link: https://www.econbiz.de/10011296954
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Socio-economic value co-creation and sports tourism : evidence from Tasmania
Shams, S. M. Riad; Lombardi, Rosa - In: World review of entrepreneurship, management and … 12 (2016) 2/3, pp. 218-238
Persistent link: https://www.econbiz.de/10011573307
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Customer interface in spiritual tourism via "synaptic CRM gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
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Kundenorientierung im Touristikmanagement
Born, Karl; Dreyer, Axel; Becker, Markus - 1999
Persistent link: https://www.econbiz.de/10000681819
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Assessment of destination performance : a strategy map approach
De Carlo, Manuela; Cugini, Antonella; Zerbini, Fabrizio - In: Tourism review : the official journal of the AIEST 63 (2008) 2, pp. 25-37
Persistent link: https://www.econbiz.de/10003740958