The primary objective of this study is to propose and investigate the integrative model which was formulated by modifying and extending the Triandis model (TRIANM); this explores the structural relationships among knowledge-sharing enablers, process, and outcomes in hotels from a holistic...

Intellectual capital (INCAP) emerged as a topic worthy of academic and practical investigations in the early 1990s while the research and practice of INCAP has not been popular in the hotel industry until recently. Very few measurement frameworks specified the value of INCAP in the hospitality...

Purpose – The purpose of this study is to develop and test an integrative model that explores the structural relationships among perceived justice, service recovery satisfaction, post‐recovery customer relationships, and post‐recovery customer partnerships. Design/methodology/approach –...

Purpose – The study aimed to test the antecedents and consequences of emotional labor (EL) acting strategies in the hotel industry. More specifically, the purpose of this study was to examine the impacts of emotional intelligence (EI) on the relationships among EL acting strategies, emotional...