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The impacts of e-service quali...
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Dienstleistungssektor
12
Service industry
12
Production management
11
Produktionswirtschaft
11
Services
11
Business process management
10
Dienstleistung
10
Prozessmanagement
10
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10
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9
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9
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9
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9
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8
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Lieferkette
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Innovation management
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English
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54
German
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Voss, Christopher A.
91
Voss, Chris
62
Sousa, Rui
53
Blackmon, Kate
38
Hanson, Philip
10
Fynes, Brian
8
Roth, Aleda V.
8
Akkermans, Henk
7
Chase, Richard
6
Zhao, Xiande
6
Cagliano, Raffaella
5
Dul, Jan
5
Goertz, Gary
5
Hak, Tony
5
Hsuan Mikkola, Juliana
4
Wünderlich, Nancy V.
4
Bask, Anu
3
Brax, Saara A.
3
Chase, Richard B.
3
Cheng, T.C.E.
3
Done, Adrian
3
Drejer, Anders
3
Karlsson, Christer
3
Lewis, Michael
3
Narasimhan, Ram
3
Oak, Bryan
3
Ostrom, Amy L.
3
Rose, E.
3
Rytter, Niels Gorm
3
Voss, Christopher
3
Wang, Qiang
3
Yeung, Andy C.L.
3
Zomerdijk, Leonieke G.
3
da Silveira, Giovani J.C.
3
Alves, A. C.
2
Amaral, Paulo
2
Amorim, Marlene
2
Blackmon, Kathryn L.
2
Boer, Harry
2
Bowen, David E.
2
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Advanced Institute of Management Research <London>
2
European Operations Management Association
2
IFS (Conferences) Ltd. <Kempston>
1
INternational CongRess on Engineering and Sustainability in the XXI CEntury <3., 2023, Faro>
1
International Conference on Just-in-Time Manufacturing <2, 1987, London>
1
International Conference on Just-in-Time Manufacturing <4, 1989, London>
1
London Business School
1
Redline Verlag
1
United Kingdom Operations Management Association
1
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International Journal of Operations & Production Management
33
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
Journal of operations management
7
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
7
Business strategy review
5
Journal of business research : JBR
5
Production and operations management : an international journal of the Production and Operations Management Society
5
International journal of production economics
4
International manufacturing strategies : context, content and change
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
AIM Research - Academic Publications
2
Decision sciences : DS
2
International journal of internet and enterprise management : IJIEM
2
International journal of quality & reliability management
2
International journal of technology management : IJTM
2
International trends in manufacturing technology
2
Journal of industrial engineering and management : JIEM
2
Journal of international financial management and accounting
2
Journal of service research : JSR
2
A journey through manufacturing and supply chain strategy research : a tribute to Professor Gianluca Spina
1
Advances in Sustainability Science and Technology
1
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
British journal of management : BJM
1
Business Process Re-engineering & Management Journal
1
Business horizons
1
Business quarterly
1
Decision line
1
ERIM report series research in management
1
European quality : the official journal of the European Organization for Quality
1
IEEE transactions on engineering management : EM
1
Industrial Management & Data Systems
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovation, knowledge and operations improvement
1
International Journal of Production Economics
1
International Journal of Quality & Reliability Management
1
International journal of service industry management : IJSIM
1
Journal of Industrial Engineering and Management (JIEM)
1
Journal of Operations Management
1
Journal of Service Management
1
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ECONIS (ZBW)
70
OLC EcoSci
43
Other ZBW resources
42
BASE
25
USB Cologne (EcoSocSci)
11
USB Cologne (business full texts)
2
RePEc
2
EconStor
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1
Contingency research in operations management practices
Sousa, Rui
;
Voss, Christopher A.
- In:
Journal of operations management
26
(
2008
)
6
,
pp. 697-713
Persistent link: https://www.econbiz.de/10003771799
Saved in:
2
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
3
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
4
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
5
Strategically flexible production: the multi-focused manufacturing paradigm : a review and outlook
Voss, Christopher A.
- In:
A journey through manufacturing and supply chain …
,
(pp. 41-69)
.
2016
Persistent link: https://www.econbiz.de/10011554112
Saved in:
6
Success and failure in advanced manufacturing technology
Voss, Christopher A.
- In:
International journal of technology management : IJTM
3
(
1988
)
3
,
pp. 285-297
Persistent link: https://www.econbiz.de/10001052511
Saved in:
7
Case research in operations management
Voss, Christopher A.
- In:
Researching operations management
,
(pp. 162-195)
.
2009
Persistent link: https://www.econbiz.de/10003791430
Saved in:
8
Regional trading blocs and manufacturing strategies in the European Union, Mercosur, and NAFTA
Voss, Christopher A.
- In:
International manufacturing strategies : context, …
,
(pp. 295-311)
.
2011
Persistent link: https://www.econbiz.de/10009129899
Saved in:
9
Just-in-time manufacturing : proceedings of the 2nd International Conference [on Just-in-Time Manufacturing], 20 - 22 October 1987, London, UK
Voss, Christopher A.
(
contributor
)
-
1987
Persistent link: https://www.econbiz.de/10000757960
Saved in:
10
Service architecture and modularity
Voss, Christopher A.
;
Hsuan Mikkola, Juliana
- In:
Decision sciences : DS
40
(
2009
)
3
,
pp. 541-569
Persistent link: https://www.econbiz.de/10003885990
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