replications among bank employees (relationship managers) in other countries (with more regulatory banking environments) required …

performance using a developing country (i.e. the Ghanaian banking domain) as a study context. Design …

/methodology/approach – This study examines the Turkish banking industry’s online CSR communications by performing a content analysis of banks … practices of companies in industries with little direct environmental impact, such as banking and finance. This study extends …

of internet banking and to determine the major factors which contribute to level of satisfaction of internet banking … users in India. Design/methodology/approach – A survey questionnaire was administered on internet banking users and a total … latent constructs in the EUCS model for internet banking. The factor “Accuracy” had the highest mean score and the factor …

advancement in the field of this new funding actor that could challenge the banking system. This is the first paper to explore …

banking sector. Further, it also examines the role of innovation as a mediating variable and organisational learning as a …/implications – The study is limited to the banking sector of Jammu city only. Only three dimensions of intellectual capital are … competitive advantage in banking sector. The results extend the understanding of the role of organisational learning and …

investment strategy, government policy and domestic banking industry interactions in emerging market economies and demonstrate … the application of this strategy to the banking system. Government policy and domestic banking industry interactions in … emerging market economies and demonstrate the application of this strategy to the banking system. Design …

banking that bank managers perceive to be more advantageous or challenging towards cultivating the relationship with its …

the banking industry. In this context, a model based on segmenting all variables into three segments is proposed. Design …

the perspective of frontline banking employees and customers. Design/methodology/approach – The data from 33 frontline … banking employees and 22 customers, 55 in total was collected by structured interviews. The data collection focused a critical … blame each other to trigger a misbehaviour incident during banking transactions. The results reveal a clear communication …