Purpose – The purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model studies, as well as to suggest a future research agenda. Design/methodology/approach – An integrative...

Purpose – This paper proposes mainly that boards of directors (BOD) are teams that share characteristics with many other kinds of teams. As a consequence, some of the factors that lead to board effectiveness are the same factors that lead to team effectiveness in general. By integrating the...

Purpose – This paper seeks to argue that boards can be playing a more proactive role in contributing to organizational effectiveness and that their composition requires greater research attention. By integrating the organizational behaviour literature on teams with the governance literature,...

Purpose – This paper characterizes the role of the board of directors in a more specific way than has been done previously, and uses this characterization to support the argument that, in some cases, the mandate of an effective board should go beyond the prevention of self‐interested...

Purpose – This paper aims to examine the role of information and communication technologies (ICT) on moral agents, and in turn, governance structures in western societies. Design/methodology/approach – This conceptual paper takes a holistic approach to governance and recasts popular notions...

Purpose – The purpose of this paper is to test for the salience of social licence to operate in the context of a very poor community. The idea of social license to operate is closely linked to ideas of stakeholder power, legitimacy and urgency (Mitchell et al. , 1997). But what if a community...

There are few research-based insights into professional service firms’ (PSFs) contemporary marketing practices. This is unfortunate as the professional services sector is a key contributor to growth in Australian and other economies around the world. As professional services are unique in a...

Purpose: This study aims to examine the relationship between personal values and small and medium enterprise (SME) innovation in Minangkabau, a Muslim ethnic group in Indonesia. Design/methodology/approach: A quantitative approach was used to survey 400 small business owners. Structural models...