The problem-solving service worker : appraisal mechanisms and positive affective experiences during customer interactions
Year of publication: |
2012
|
---|---|
Authors: | Kiffin-Petersen, Sandra ; Murphy, Steven A. ; Soutar, Geoffrey N. |
Published in: |
Human relations. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 0018-7267, ZDB-ID 203771-3. - Vol. 65.2012, 9, p. 1179-1206
|
Subject: | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service | Emotion |
-
Yoo, Jaewon, (2016)
-
Karatepe, Osman M., (2015)
-
Rathi, Neerpal, (2014)
- More ...
-
The exposed self : a multilevel model of shame and ethical behavior
Murphy, Steven A., (2017)
-
Sarich, Jennifer, (2023)
-
Kiffin-Petersen, Sandra, (2012)
- More ...