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Service Innovation : Novel Ways of Creating Value in Actor Systems

Toivonen, Marja (ed.) - 2016

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies - the development of welfare and...

Persistent link: https://www.econbiz.de/10012397864

Human-Centered Digitalization and Services

Toivonen, Marja (ed.); Saari, Eveliina (ed.) - 2019 - 1st ed. 2019

Chapter 1: Transformations of Services -- Chapter 2: Human-centric service co-innovation in public services from a practice-based perspective: a case of elderly care -- Chapter 3: Systems perspectives on the interaction between human and technological resources -- Chapter 4: HUMAN-CENTERED...

Persistent link: https://www.econbiz.de/10012398664

Innovation with effectuation : an opportunity for the public sector

Mäensivu, Kirsti; Toivonen, Marja; Tammela, Karo - In: Innovating in practice : perspectives and experiences, (pp. 179-202). 2017

Persistent link: https://www.econbiz.de/10011569970

Demand heterogeneity decomposability, and the coordination of service innovation in multi-unit organizations

Ruutu, Sampsa; Windrum, Paul; Hyytinen, Kirsi; … - In: European review of service economics and management (2018) 1/5, pp. 15-44

Persistent link: https://www.econbiz.de/10012024435

Renewal of pre-primary education : as an example of user-centric services and resource integration in the public sector

Hyytinen, Kirsi; Toivonen, Marja - In: European review of service economics and management (2018) 1/5, pp. 133-163

Persistent link: https://www.econbiz.de/10012024506

Understanding social innovation in services industries

Gallouj, Fai͏̈z; Rubalcaba-Bermejo, Luis; Toivonen, Marja - In: Industry and innovation 25 (2018) 5/6, pp. 551-569

Persistent link: https://www.econbiz.de/10011919305

Child and family services in the digital era : new opportunities for multi-professional collaboration and the empowerment of users

Leväsluoto, Johanna; Hyytinen, Kirsi; Toivonen, Marja - In: European review of service economics and management (2017) 2/4, pp. 17-47

Persistent link: https://www.econbiz.de/10011894406

Trajcetories of learning in practice-based innovation - organizational roles at play in sustainable innovation management

Hasu, Mervi; Saari, Eveliina; Honkaniemi, Laura; … - In: Sustainable development in organizations : studies on …, (pp. 127-152). 2015

Persistent link: https://www.econbiz.de/10011735637

Emergence of innovations in services

Toivonen, Marja; Tuominen, Tiina - In: The service industries journal 29 (2009) 7, pp. 887-902

Persistent link: https://www.econbiz.de/10008275436

Organizing customer-oriented service business in manufacturing

Turunen, Taija T.; Toivonen, Marja - In: Operations management research : OMR ; advancing … 4 (2011) 1/2, pp. 74-84

This study examines the organization of service business in manufacturing. Earlier literature has emphasized the positive effects of a separate service unit. Our comparative case study indicates that a separate unit as such does not guarantee success in service business. An essential issue is...

Persistent link: https://www.econbiz.de/10009892777