This study examines the organization of service business in manufacturing. Earlier literature has emphasized the positive effects of a separate service unit. Our comparative case study indicates that a separate unit as such does not guarantee success in service business. An essential issue is...

This conceptual paper aims to increase our understanding of service innovation by separating and analyzing some of its basic dimensions: the target of the renewal, the nature of the renewal, and the radicalness of the renewal. Service innovations are discussed both at the product level and at...

In his pioneering writings, Schumpeter identified five different types (cases) of innovation, which in modern terms are product, process, market, input and organisational innovations. This paper discusses the applicability of these innovation types in services a sector which was not yet topical...

This paper discusses productisation in small knowledge-intensive business service companies (KIBS), whose typical problem is the inefficient production of services, starting from scratch for each client. The paper reviews literature on different approaches to developing services more...

Service sectors have been only loosely linked to foresight projects considered essential for wiring up innovation systems. This article examines possibilities and methodological challenges in the foresight of services on the basis of a study conducted in Finland in knowledge-intensive business...

Along with the ‘servicisation’ of society, innovation in services has become a topical issue. However, analytical and detailed discussion about the nature of service innovations and their emergence is only beginning. This article aims to contribute to this discussion through a theoretical...

This paper examines innovation and change activities in knowledge-intensive business service (KIBS) firms from the perspective of innovative behaviour. Earlier studies have shown that innovation activities in these firms are typically dispersed around the organisation and intertwined with...