The core purpose of the book is to account for the apparent discrepancy between the business benefits frequently attributed to the implementation ofElectronic Data Interchange and the relatively small number of actual adopters. To solve this problem, the book has been divided into two main...

We apply the product impact measurement framework of the Impact-Weighted Accounts Initiative (IWAI) in two competitor companies within the telecommunications industry. We design a monetization methodology that allows us to calculate monetary impact estimates of network efficiency, rural service...