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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Beratungsqualität in Finanzdienstleistungen

Evers, Jan; Reifner, Udo; Krüger, Ulrich - 2000 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001490334

The Impact of Mobile Channel Adoption on Customer Omni-Channel Banking Behavior

Liu, Jun - 2017

likely to incur overdraft and credit card penalty fees. Net benefit of the mobile channel to the bank is $0.07 USD per month …

Persistent link: https://www.econbiz.de/10012963641

The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks

Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45

Persistent link: https://www.econbiz.de/10011858846

A Brazilian experience of customer retention and its key drivers in banking service rendering

Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286

Persistent link: https://www.econbiz.de/10011412348

Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks

Kumbhar, Vijay M. - 2012

The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...

Persistent link: https://www.econbiz.de/10013113349