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Leveraging human touch in service interactions: lessons from hospitality

Solnet, David; Subramony, Mahesh; Ford, Robert C.; … - In: Journal of Service Management 30 (2019) 3, pp. 392-409

Purpose: With the ever-increasing adoption of technology and automation radically changing the nature of service delivery, the purpose of this paper is to explore the role of human touch, introducing hospitable service as an enhancement for value creation in service organizations....

Persistent link: https://www.econbiz.de/10012076632

Cracking but not breaking : joint effects of faultline strength and diversity climate on loyal behavior

Chung, Yunhyung; Liao, Hui; Jackson, Susan E.; … - In: Academy of Management journal : AMJ 58 (2015) 5, pp. 1495-1515

Persistent link: https://www.econbiz.de/10011399666

Taking services seriously : new directions in services management theory and research

Pugh, S. Douglas; Subramony, Mahesh - In: Human resource management review 26 (2016) 1, pp. 1-3

Persistent link: https://www.econbiz.de/10011429237

Services management research : review, integration, and future directions

Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373

Persistent link: https://www.econbiz.de/10010475393

Investing in HR? : human resource function investments and labor productivity in US organizations

Subramony, Mahesh; Guthrie, James P.; Dooney, John - In: International journal of human resource management 32 (2021) 2, pp. 307-330

Persistent link: https://www.econbiz.de/10012483851

Enacting service work in a changing world : time for a dialogue

Subramony, Mahesh; Groth, Markus - In: Journal of service research 24 (2021) 2, pp. 226-229

Persistent link: https://www.econbiz.de/10012522527

Four decades of frontline service employee research : an integrative bibliometric review

Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248

Persistent link: https://www.econbiz.de/10012522538

Special section on enacting service work in a changing world

Subramony, Mahesh (ed.); Groth, Markus (ed.) - 2021

Persistent link: https://www.econbiz.de/10012522550

Service research priorities : managing and delivering service in turbulent times

Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353

Persistent link: https://www.econbiz.de/10012592938

Leadership development practice bundles and organizational performance : the mediating role of human capital and social capital

Subramony, Mahesh; Segers, Jesse; Chadwick, Clint; … - In: Journal of business research : JBR 83 (2018), pp. 120-129

Persistent link: https://www.econbiz.de/10011802503