"This book presents the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting service computing processes"--Provided by publisher.

"This book provides solutions to these challenges, practices and understanding of contemporary theories and empirical analysis for systems engineering in a way that achieves service excellence"--Provided by publisher.

ART-improving execution time for flash applications / Ming Ying, James Miller -- FTT: a system to refactor traditional forms into Ajax-enabled forms / Ming Ying, James Miller -- Automated ranking of relaxing query results based on XML structure and content preferences / Wei Yan, Li Yan, Z. M. Ma...