//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Evaluation context's role in d...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Consumer behaviour
8,496
Konsumentenverhalten
8,344
Service quality
6,589
Dienstleistungsqualität
6,408
Relationship marketing
6,125
Beziehungsmarketing
6,091
Viral marketing
4,870
Virales Marketing
4,850
Structural equation model
4,162
Strukturgleichungsmodell
4,140
Social Web
2,611
Social web
2,610
Online-Marketing
2,067
Internet marketing
2,063
Online-Handel
1,829
Online retailing
1,825
Electronic Commerce
1,298
customer satisfaction
1,290
E-commerce
1,269
Brand image
1,173
Brand management
1,172
Markenimage
1,172
Markenführung
1,163
Job satisfaction
1,159
Arbeitszufriedenheit
1,155
Satisfaction
1,146
Qualitätsmanagement
1,099
Customer service
1,075
Quality management
1,073
Emotion
1,042
Urlaubsverhalten
1,021
Holiday behaviour
1,020
Kundenservice
1,017
Confidence
991
Vertrauen
991
Hotel industry
869
Hotellerie
865
Tourism
846
more ...
less ...
Online availability
All
Undetermined
11,160
Free
4,326
Type of publication
All
Article
20,358
Book / Working Paper
4,452
Journal
15
Other
15
Type of publication (narrower categories)
All
Article in journal
16,897
Aufsatz in Zeitschrift
16,897
Aufsatz im Buch
1,237
Book section
1,237
research-article
1,201
Graue Literatur
701
Non-commercial literature
701
Hochschulschrift
614
Working Paper
582
Arbeitspapier
519
Thesis
458
Case study
165
Fallstudie
165
Collection of articles of several authors
148
Sammelwerk
148
Conference paper
146
Konferenzbeitrag
146
Article
132
Aufsatzsammlung
89
Dissertation u.a. Prüfungsschriften
80
case-report
75
conceptual-paper
75
Ratgeber
59
review-article
57
Guidebook
52
Konferenzschrift
52
review
44
Collection of articles written by one author
43
Sammlung
43
Lehrbuch
35
viewpoint
33
Textbook
31
Bibliografie enthalten
23
Bibliography included
23
Conference proceedings
21
non-article
19
Reprint
14
technical-paper
13
Systematic review
12
Übersichtsarbeit
12
more ...
less ...
Language
All
English
22,519
German
1,684
Undetermined
612
French
10
Italian
7
Spanish
7
Czech
3
Polish
3
Indonesian
2
Lithuanian
2
Romanian
2
Slovenian
2
Danish
1
Croatian
1
Russian
1
Albanian
1
Serbian
1
Swedish
1
Turkish
1
more ...
less ...
Author
All
Ringle, Christian M.
89
Han, Heesup
78
Sarstedt, Marko
68
Homburg, Christian
62
Mattila, Anna S.
48
Huber, Frank
41
Aksoy, Lerzan
38
Mittal, Vikas
38
Svensson, Göran
38
Usman, Osly
35
Gil Saura, Irene
32
Gustafsson, Anders
30
Hair, Joseph F.
30
Loureiro, Sandra Maria Correia
30
Wong, IpKin Anthony
30
Bauer, Hans H.
29
Law, Chun Hung Roberts
29
Söderlund, Magnus
29
Prentice, Catherine
28
Prybutok, Victor R.
28
Shahin, Arash
28
Sharma, Piyush
28
Bilgihan, Anil
27
Bruhn, Manfred
27
Wirtz, Bernd W.
27
Keiningham, Timothy
26
Prayag, Girish
25
Spiller, Achim
25
Walsh, Gianfranco
25
Assaker, Guy
24
Balaji, M. S.
24
Jang, Soocheong
24
Matzler, Kurt
24
Evanschitzky, Heiner
23
Hildebrandt, Lutz
23
Hyun, Sunghyup Sean
23
Sparks, Beverley
22
Henseler, Jörg
21
Kumar, V.
21
Roschk, Holger
21
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
39
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
National Bureau of Economic Research
19
Verlag Dr. Kovač
17
Deutscher Dialogmarketing Verband
9
Books on Demand GmbH <Norderstedt>
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
7
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
7
Nomos Verlagsgesellschaft
7
European Association of Agricultural Economists - EAAE
5
HAL
5
IGI Global
5
International Telecommunications Society (ITS)
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Universität Mannheim
4
De Gruyter Oldenbourg
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachhochschule Reutlingen / European School of Business
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
3
International European Forum on Innovation and System Dynamics in Food Networks
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Dresden
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Université Paris-Dauphine (Paris IX)
3
Agricultural and Applied Economics Association - AAEA
2
Bergische Universität Wuppertal
2
CESifo
2
Conference on Structural Equation Models <1970, Madison, Wis.>
2
Deutsche Marketing-Vereinigung
2
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
more ...
less ...
Published in...
All
Journal of business research : JBR
548
Journal of retailing and consumer services
531
International journal of hospitality management
453
Tourism management : research, policies, practice
242
The journal of services marketing
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Journal of travel and tourism marketing
208
The service industries journal
204
Journal of hospitality marketing & management
185
Journal of Services Marketing
184
International journal of contemporary hospitality management
176
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
152
Cogent business & management
149
Psychology & marketing
134
Asia Pacific journal of marketing and logistics
118
SpringerLink / Bücher
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
113
European Journal of Marketing
110
Services marketing quarterly
110
Journal of the Academy of Marketing Science
108
International Journal of Bank Marketing
106
International journal of productivity and quality management : IJPQM
106
International journal of business information systems : IJBIS
105
Tourism management perspectives : TMP
102
European journal of marketing : EJM
100
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
100
Journal of service research : JSR
99
Service business
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Journal of air transport management
95
Journal of marketing
95
Journal of strategic marketing
93
The TQM journal : the international review of organizational improvement
92
International journal of internet marketing and advertising : IJIMA
88
Technological forecasting & social change : an international journal
86
Total quality management & business excellence
86
International journal of electronic marketing and retailing : IJEMR
82
Tourism analysis : an interdisciplinary tourism & hospitality journal
82
International Journal of Contemporary Hospitality Management
79
Journal of service management
77
more ...
less ...
Source
All
ECONIS (ZBW)
22,022
Other ZBW resources
1,549
RePEc
590
USB Cologne (EcoSocSci)
318
EconStor
211
BASE
95
USB Cologne (business full texts)
37
OLC EcoSci
18
more ...
less ...
Showing
22,871
-
22,880
of
24,840
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
22871
Effect of service quality on customers satisfaction : an application of HEdPERF model
Kakakhel, Shahid Jan
;
Muhammad, Nisar
;
Shah, Fayaz Ali
- In:
Review of economics and development studies
4
(
2018
)
2
,
pp. 165-177
Persistent link: https://www.econbiz.de/10012054446
Saved in:
22872
Innovation quality : basic concept and measurement model
Prihadyanti, Dian
- In:
International journal of business innovation and research
18
(
2019
)
4
,
pp. 489-502
Persistent link: https://www.econbiz.de/10012024804
Saved in:
22873
How transparency affects investment-linked insurance products
Poufinas, Thomas
;
Zygiotis, Dimitrios
- In:
International advances in economic research : IAER ; an …
23
(
2017
)
4
,
pp. 405-418
Persistent link: https://www.econbiz.de/10011944750
Saved in:
22874
Comparison of customer satisfaction in SBI and ICICI : application of Mann-Whitney Rank Sum U-Test
Selvakumar, M. D. Allen
;
Sathyalakshmi, V.
;
Mariappan, M.
; …
- In:
EuroEconomica
37
(
2018
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10011947375
Saved in:
22875
Identifying happiness index parameters in the United Arab Emirates to develop better user feedback tools
Alsaadi, Laila Alawi Saleh
;
Miniaoui, Sami
- In:
International journal of happiness and development
4
(
2018
)
2
,
pp. 123-136
Persistent link: https://www.econbiz.de/10011906885
Saved in:
22876
Service convenience : review and directions
Bhatt, Kedar
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 208-226
Persistent link: https://www.econbiz.de/10011892378
Saved in:
22877
Investments in big data analytics and firm performance : an empirical investigation of direct and mediating effects
Raguseo, Elisabetta
;
Vitari, Claudio
- In:
International journal of production research
56
(
2018
)
15
,
pp. 5206-5221
Persistent link: https://www.econbiz.de/10011931108
Saved in:
22878
Knowledge sharing, social capital, and financial performance : the perspectives of innovation strategy in technological clusters
Chen, Ming-huei
;
Wang, Hong-Yan
;
Wang, Ming-Chao
- In:
Knowledge management research & practice : KMRP ; an …
16
(
2018
)
1
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012177837
Saved in:
22879
The role of 4 Ps on customer satisfaction : a case study of Berhan Bank in Hawassa
Mathewos, Tsegaye
;
Zaveri, Bijal
- In:
Mudra : journal of finance and accounting
6
(
2019
)
1
,
pp. 97-113
Persistent link: https://www.econbiz.de/10012139465
Saved in:
22880
Customer satisfaction-oriented after-sales service node analysis for home appliance enterprise
Wang, Taiqi
;
He, Ting
;
Cheng, Yanjiang
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 556-584
Persistent link: https://www.econbiz.de/10012149114
Saved in:
First
Prev
2284
2285
2286
2287
2288
2289
2290
2291
2292
2293
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->