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A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation

Dasig, Daniel Jr - 2021

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces

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Lean service : a contingency perspective

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The transformational leadership role in achieving organizational resilience through adaptive cultures : the case of Dubai service sector

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Putting appreciative design into practice : a case study of a course evaluation and design process

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Lean implementation in the geriatric care sector in Sweden

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Hospital management from a high reliability organizational change perspective : a Swedish case on lean and Six Sigma

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Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms

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Differences between Six Sigma applications in manufacturing and the service industry

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