Avatar-mediated communication (AMC), commonly used in online environments such as games and the emerging metaverse, is different from traditional computer-mediated communication in that it is a human-object-object-human relationship mediated by the individual's avatar and the avatar of the...

The transformative power of organizational and service innovations on value or supply chains has been the object of several studies. The question identified in this paper is how disruptive trends in the videogames world can have spill-over effects in the broader realm of e-services. Section 1...

Virtual worlds are now a reality. Virtual worlds such as the growing Second Life and Entropia Universe, allow everyone to create a digital character representing themselves and interact with other computer-generated individuals, landscapes, and even virtually-run global businesses in real-time....