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Mass customisation implementation models and customer value in mobile phones services: Preliminary findings from Greece

Sigala, Marianna - In: Managing service quality : MSQ ; an international journal 16 (2006) 4, pp. 395-420

Persistent link: https://www.econbiz.de/10007288515

Global trends and challenges in services

Sigala, Marianna; Christou, Evangelos - In: Managing service quality : MSQ ; an international journal 16 (2006) 4, pp. 345-348

Persistent link: https://www.econbiz.de/10007288519

Developing a data envelopment analysis model for measuring and isolating the impact of contextual factors on hotel productivity

Sigala, Marianna; Mylonakis, John - In: International Journal of Business Performance Management 7 (2005) 2, pp. 174-190

Low productivity has been a major issue in the hospitality industry, but this situation is unlikely to improve without a general change in the way productivity is measured and managed. However, attempts to identify satisfactory productivity monitoring procedures as well as hotel productivity...

Persistent link: https://www.econbiz.de/10010669285

Developing a data envelopment analysis model for measuring and isolating the impact of contextual factors on hotel productivity

Sigala, Marianna; Mylonakis, John - In: International journal of business performance management 7 (2005) 2, pp. 174-190

Persistent link: https://www.econbiz.de/10006016651

ICT Paradox Lost? A Stepwise DEA Methodology to Evaluate Technology Investments in Tourism Settings

Sigala, Marianna; Airey, David; Jones, Peter; Lockwood, … - In: Journal of travel research : a quarterly publication of … 43 (2004) 2, pp. 180-192

Persistent link: https://www.econbiz.de/10006879993

Marketing Papers, Number 1, 2002 Edition - P. Filiatrault (Ed.); 2002, World Tourism Organisation, Madrid, 35.00 USD 122pp., ISBN 92-844-0515-7

Sigala, Marianna - In: Tourism management : research, policies, practice 26 (2005) 4, pp. 624-625

Persistent link: https://www.econbiz.de/10006810009

Tourism on islands and specific destinations: international scientific conference; University of the Aegean, 14-16 December 2000. Chios, Greece: Homerean Cultural Center

Christou, Evangelos; Sigala, Marianna - In: Tourism management : research, policies, practice 23 (2002) 1, pp. 102-104

Persistent link: https://www.econbiz.de/10006829309

E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support

Sigala, Marianna - In: The service industries journal 29 (2009) 9-10, pp. 1341-1358

Persistent link: https://www.econbiz.de/10008334537

Official Tourism Websites: A Discourse Analysis Perspective

Sigala, Marianna - In: Tourism management : research, policies, practice 32 (2011) 3, pp. 705-707

Persistent link: https://www.econbiz.de/10008781973

Staff turnover in the Greek tourism industry: A comparison between insular and peninsular regions

Chalkiti, Kalotina; Sigala, Marianna - In: International journal of contemporary hospitality management 22 (2010) 3, pp. 335-360

Persistent link: https://www.econbiz.de/10008406327