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Customer Processes in Business-to-Business Service Transactions

Stiphout, Janine van - 2006 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003389048

Customer Processes in Business-to-Business Service Transactions

Stiphout, Janine van (contributor) - 2006

Annotation Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operators internal process, it is now extended taking into account the...

Persistent link: https://www.econbiz.de/10013520849

Management von Service Innovationen in Business-to-Business Märkten : Erfahrungen, Konzepte und Handlungsperspektiven

Walsh, Gianfranco (ed.) - 2012 - 1. Aufl.

Persistent link: https://www.econbiz.de/10012875623

Serviceinnovation : Potenziale industrieller Dienstleistungen erkennen und erfolgreich implementieren

Geissbauer, Reinhard; Griesmeier, Alexander; Feldmann, … - 2012

Persistent link: https://www.econbiz.de/10009427767

Produktivität von Dienstleistungen

Möller, Klaus (ed.); Schultze, Wolfgang (ed.) - 2014

Persistent link: https://www.econbiz.de/10014007825

Markt- und Unternehmensstrukturen bei technischen Dienstleistungen

Burr, Wolfgang - 2003 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001806864

Innovative Dienstleistungspartnerschaften : neue Formen der Zusammenarbeit zwischen Industrie und Dienstleistern

Gassert, Herbert (ed.); Prechtl, Manfred (contributor); … - 1998

Persistent link: https://www.econbiz.de/10000637371

Customer confusion in service-to-business markets : foundations and first empirical results

Lakotta, Jan; Jacob, Frank - 2008

Persistent link: https://www.econbiz.de/10013433065

Changes in the competitiveness of service sectors in new EU member states : the role of business process outsourcing

Sass, Magdolna - In: Establishing competitive advantages in the service …, (pp. 111-131). 2010

Persistent link: https://www.econbiz.de/10008936693

The handbook of global outsourcing and offshoring

Oshri, Ilan; Kotlarsky, Julia; Willcocks, Leslie - 2009

Persistent link: https://www.econbiz.de/10003836149

A service of the