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The labor of lies : how lying for material rewards polarizes consumers' outcome satisfaction
Anthony, Christina I.; Cowley, Elizabeth - In: Journal of consumer research : JCR ; an … 39 (2012/13) 3, pp. 478-492
Persistent link: https://www.econbiz.de/10009658072
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It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.; Verghis, Phil; Stockton, William; Goh, … - In: Psychology & marketing 31 (2014) 7, pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. - In: Journal of marketing theory and practice 24 (2016) 3, pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
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Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.; Dahl, Darren W. - In: Journal of consumer research : JCR ; an … 41 (2014/15) 3, pp. 590-609
Persistent link: https://www.econbiz.de/10010473431
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The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner; Sharma, Arun; Prykop, Catja - In: European journal of marketing : EJM 46 (2012) 3/4, pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander; Rutherford, Brian N.; Barksdale, … - In: The journal of personal selling & sales management : JPSSM 33 (2013) 3, pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
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Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus - In: Stakeholder im Fokus : Management-Ansätze für …, (pp. 219-256). 2017
Persistent link: https://www.econbiz.de/10011614375