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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Showing
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1
What's in a message? : the longitudinal influence of a supportive versus combative orientation on the performance of nonprofits
Botner, Keith A.
;
Mishra, Arul
;
Mishra, Himanshu
- In:
Journal of marketing research : JMR
52
(
2015
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10010526409
Saved in:
2
Statische und longitudinale Zufriedenheitsmessung
Weismayer, Christian
-
2011
Persistent link: https://www.econbiz.de/10009380779
Saved in:
3
The effects of online shopping attributes on satisfaction-purchase intention link : a longitudinal study
Ha, Hong-youl
- In:
International journal of consumer studies
36
(
2012
)
3
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009554365
Saved in:
4
Does "true" personal or service loyalty last? : a longitudinal study
Bove, Liliana L.
;
Johnson, Lester W.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 187-194
Persistent link: https://www.econbiz.de/10009525754
Saved in:
5
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
6
An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
Saved in:
7
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
Saved in:
8
Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
-
2013
Persistent link: https://www.econbiz.de/10010461559
Saved in:
9
Effects of mobile service operator promotions in repurchase behaviour in South Korea : a longitudinal study
Pan, Huifeng
;
Ha, Hong Youl
- In:
Asia Pacific business review
27
(
2021
)
4
,
pp. 583-594
Persistent link: https://www.econbiz.de/10012623542
Saved in:
10
The micro-processes of supplier satisfaction : a longitudinal multiple case study
Weller, Sigrid B. M.
;
Pulles, Niels J.
;
Zunk, Bernd Markus
- In:
Journal of purchasing and supply management
27
(
2021
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013209932
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