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Kasper, Hans D. P.; Bloemer, Johanna M.; Driessen, Paul H. - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 140-160

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Brijs, Kris; Bloemer, Johanna M.; Kasper, Hans D. P. - In: Journal of business research : JBR 64 (2011) 12, pp. 1259-1269

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Zhang, Jing; Bloemer, Johanna M. - In: Journal of service management 22 (2011) 2, pp. 160-182

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Bloemer, Johanna M.; Brijs, Kris; Kasper, Hans D. P. - In: European journal of marketing : EJM 43 (2009) 1/2, pp. 62-89

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