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The development of service provider's BPO-IT framework

Ikerionwu, Charles; Edgar, David; Gray, Edwin - In: Business process management journal 23 (2017) 5, pp. 897-917

Persistent link: https://www.econbiz.de/10011785782

The ties that bind us : examining relationship marketing orientation and its impact on firm performance in the information systems outsourcing services sector

Kwan, Rebecca; Carlson, Jamie L. - In: Journal of strategic marketing 25 (2017) 5/6, pp. 495-510

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A view from the vendor's side : factors that determine satisfaction

Gopalakrishnan, Shanthi; Guilbault, Melodi; Ojha, Abhoy K. - In: South Asian journal of business studies 6 (2017) 3, pp. 214-228

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Can you put too much on your plate? : uncertainty exposure in servitized triads

Kreye, Melanie E. - In: International journal of operations & production … 37 (2017) 12, pp. 1722-1740

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Capability as a service : method and tool support for context-aware business services

Koç, Hasan; Sandkuhl, Kurt; Stirna, Janis; Kuhr, … - In: International journal of information systems in the … 10 (2018) 3, pp. 64-84

Persistent link: https://www.econbiz.de/10011886449

The biased pattern of global outsourcing

Kim, Sung Min; Hwang, Jin-tae - In: Journal of economic research 23 (2018) 1, pp. 39-56

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Dynamic service contracting for on-demand asset delivery

Zhao, Xiaohui; Angelov, Samuil; Grefen, Paul - In: Electronic commerce research 14 (2014) 4, pp. 661-682

Persistent link: https://www.econbiz.de/10010482250

Effects of human resource development practices on service quality of services offshore outsourcing firms

Wickramasinghe, Vathsala - In: International journal of quality & reliability management 32 (2015) 7, pp. 703-717

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Fremdvergabe von IT-Dienstleistungen aus personalwirtschaftlicher Sicht

Henkel, Joachim; Kaiser, Ulrich - 2003

systematischen Überblick über bestehende theoretische und empirische Arbeiten zum Thema IT-Outsourcing und legt dabei einen … Beleg für strategische Komplementarität zwischen verschiedenen Outsourcing-Entscheidungen interpretieren. …This paper analyzes those aspects of IT outsourcing decisions that are related to personnel economics. It offers a …

Persistent link: https://www.econbiz.de/10011447156

Restrukturierung von Unternehmen und die Folgen für die Arbeit : das Beispiel der Verlagerung von eWork

Flecker, Jörg - In: Management der Globalisierung : Akteure, Strukturen und …, (pp. 211-230). 2003

Persistent link: https://www.econbiz.de/10001755889