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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Why is hospitality employees' psychological capital important? : the effects of psychological capital on work engagement and employee morale
Paek, Soyon; Schuckert, Markus; Kim, Taegoo; Lee, Gyehee - In: International journal of hospitality management 50 (2015), pp. 9-26
Persistent link: https://www.econbiz.de/10011387855
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Health tourism : needs for healing experience and intentions for transformation in wellness resorts in Korea
Yang, Jae Yeon; Paek, Soyon; Kim, Taegoo; Lee, Tae Hee - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1881-1904
Persistent link: https://www.econbiz.de/10011447569
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Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
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Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behavior
Kim, Taegoo; Lee, Gyehee - In: International journal of hospitality management 34 (2013), pp. 324-337
Persistent link: https://www.econbiz.de/10009767491
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Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee; Kim, … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
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A modified and extended Triandis model for the enablers - process - outcomes relationship in hotel emplyees knowledge sharing
Kim, Taegoo; Lee, Gyehee - In: The service industries journal 32 (2012) 13, pp. 2059-2090
Persistent link: https://www.econbiz.de/10009620267
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee; Kim, Taegoo; Shin, Seok Ho; Oh, Ick Keun - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
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The HOINCAP scale : measuring intellectual capital in the hotel industry
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: The service industries journal 31 (2011) 13/14, pp. 2243-2272
Persistent link: https://www.econbiz.de/10009299001