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Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
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Applying a bilingual model to mine e-commerce satisfaction sentiment
Yan, Gongjun; He, Wu; Shi, Hui; Rawat, Danda B. - In: Journal of management analytics 1 (2014) 4, pp. 285-300
Persistent link: https://www.econbiz.de/10011729840
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Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Lee, Minwoo; Jeong, Miyoung; Lee, Jongseo - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 762-783
Persistent link: https://www.econbiz.de/10011687726
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Measuring customer agility from online reviews using big data text analytics
Zhou, Shihao; Qiao, Zhilei; Du, Qianzhou; Wang, G. Alan; … - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 510-539
Persistent link: https://www.econbiz.de/10011885763
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Exploration of a multi-dimensional evaluation of books based on online reviews : a text mining approach
Dong, Tianxi; Hamalainen, Matti; Lin, Zhangxi; Luo, Binjie - In: E-Life: web-enabled convergence of commerce, work, and …, (pp. 119-129). 2012
Persistent link: https://www.econbiz.de/10009548182
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The effect of online company responses on app review quality
Su, Qiuli; Namin, Aidin; Ketron, Seth - In: Journal of consumer marketing 41 (2024) 1, pp. 110-125
Persistent link: https://www.econbiz.de/10014471248
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Analysing the interrelationship between online reviews and sales : the role of review length and sentiment index in electronic markets
Aggarwal, Anu Gupta; Aakash - In: International journal of internet marketing and … 14 (2020) 4, pp. 361-376
Persistent link: https://www.econbiz.de/10012512662
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The effect of content depth and deviation on online review helpfulness : evidence from double-hurdle model
Wu, Chaojiang; Mai, Feng; Li, Xiaolin - In: Information & management : the internat. journal of … 58 (2021) 2, pp. 1-12
Persistent link: https://www.econbiz.de/10012494899
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Lifestyles in Amazon : evidence from online reviews enhanced recommender system
Huang, Yinghui; Liu, Hui; Li, Weiqing; Wang, Zichao; … - In: International journal of market research 62 (2020) 6, pp. 689-706
Persistent link: https://www.econbiz.de/10012309005
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Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan; Wang, Yibing; Han, Shuihua; Lim, Ming Kim - In: International journal of logistics : research and … 26 (2023) 8, pp. 917-933
Persistent link: https://www.econbiz.de/10014322171