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date (oldest first)
1
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
Saved in:
2
Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
International journal of information technology and …
15
(
2016
)
3
,
pp. 272-290
Persistent link: https://www.econbiz.de/10011719664
Saved in:
3
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
4
Mehrwertprogramme zur Steigerung der Kundenbindung bei Banken
Preil, Sebastian
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003465710
Saved in:
5
Faktoren der
Kundenzufriedenheit
bei Kreditinstituten : eine empirische Studie
Richthofer, Thomas
-
2007
Persistent link: https://www.econbiz.de/10003473918
Saved in:
6
Customer relationship management functions : a survey of Greek
bank
customer satisfaction perceptions
Mylonakis, John
- In:
The ICFAI University journal of bank management : IJBM
8
(
2009
)
2
,
pp. 7-31
Persistent link: https://www.econbiz.de/10003859060
Saved in:
7
Neustart Bankberatung : mit Apps zur Performance im Kundendialog
Pfersich, Kai
-
2014
-
2. Aufl.
Persistent link: https://www.econbiz.de/10010340406
Saved in:
8
Recent trends in marketing of banking services : (a study of customers perceptions)
Sidhu, P. S.
-
2002
Persistent link: https://www.econbiz.de/10002972390
Saved in:
9
Der Einfluss von Emotionen auf die
Kundenzufriedenheit
: Ansätze für ein erfolgreiches Consumer-Relationship-Marketing mit 18- bis 25-jährigen Bankkunden
Griese, Kai-Michael
-
2002
-
1. Aufl.
emotionaler Dispositionen einer Person auf die
Kundenzufriedenheit
. Diese charakterisiert er anhand des Konfirmations … Bankdienstleisungen. Das Diskonfirmationsmodell als Erklärungsansatz von
Kundenzufriedenheit
bei 18- bis 25-jährigen Bankkunden …
Persistent link: https://www.econbiz.de/10001704577
Saved in:
10
Influence of Banking Advertisement of
Bank
Customer Satisfaction : An Examination of Pakistani
Bank
Customers' Choice
Mehmood, Arshad
-
2019
This research was conducted to study the influence of banking advertisement on the
bank
's customer satisfaction; it … descriptive statistics, correlation and regression. It has been found that advertisement has the strong impact on
bank
customer …
Persistent link: https://www.econbiz.de/10012896967
Saved in:
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