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Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti; Musella, Flaminia - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 619-640
Persistent link: https://www.econbiz.de/10009763363
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Development of lean production system using value stream mapping approach : a case study
Sharma, Vikram; Virmani, Naveen - In: International journal of productivity and quality … 30 (2020) 2, pp. 168-185
Persistent link: https://www.econbiz.de/10012254788
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The need for implementing lean in the public sector
Neumann, Shelli L.; Mothersell, William M.; Motwani, … - In: International journal of business excellence 8 (2015) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10011508656
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"Stressed out of my box" : employee experience of lean working and occupational ill-health in clerical work in the UK public sector
Carter, Bob; Danford, Andy; Howcroft, Debra; … - In: Work, employment & society : a journal of the British … 27 (2013) 5, pp. 747-767
Persistent link: https://www.econbiz.de/10010210974
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Lean Six Sigma in the public sector : yesterday, today and tomorrow
Rodgers, Bryan; Antony, Jiju; Edgeman, Rick; Cudney, … - In: Total quality management & business excellence 32 (2021) 5, pp. 528-540
Persistent link: https://www.econbiz.de/10012440309
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The key enablers for the adoption of lean thinking by public purchasing departments
Agbodzakey, James K.; MacCue, Clifford P. - In: International journal of procurement management 8 (2015) 6, pp. 666-687
Persistent link: https://www.econbiz.de/10011593640
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Towards Factory 4.0? : convergence and divergence of lean models in Italian automotive plants
Moro, Angelo; Virgillito, Maria Enrica - In: International journal of automotive technology and … 22 (2022) 2, pp. 245-271
Persistent link: https://www.econbiz.de/10013453605
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"It was the night of the long knives" : when public management collides with group identities
Ratner, Helene - In: Public management review 14 (2012) 1, pp. 23-40
Persistent link: https://www.econbiz.de/10009502361
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Special issue: Lean principles in manufacturing, service and public sectors
Klingenberg, Wilhelm (contributor) - 2012
Persistent link: https://www.econbiz.de/10009488117
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Wider applications for lean : an examination of the fundamental principles within public sector organisations
Bateman, Nicola; Hines, Peter; Davidson, Peter - In: The international journal of productivity and … 63 (2014) 5, pp. 550-568
Persistent link: https://www.econbiz.de/10010385016