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Evaluating and prioritising critical success factors of TQM implementation based on fuzzy AHP
Rezazadeh, Aliasghar; Najafi, Sajjad; Hatami-Shirkouhi, … - In: International journal of productivity and quality … 9 (2012) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10009487431
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Identifying and ranking critical success factors of customer experience in banks : an analytic hierarchy process (AHP) approach
Garg, Ruchi; Rahman, Zillur; Qureshi, M. N.; Kumar, Ishwar - In: Journal of modelling in management 7 (2012) 2, pp. 201-220
Persistent link: https://www.econbiz.de/10009678333
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CRM performance measurement : the case of CTM
Jafari, Behzad - In: International journal of electronic marketing and … 5 (2012) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10009674992
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Identification and ranking the significant factors influencing customer experience for shopping malls in the Indian context
Kharat, Mukesh Govind; Chikhalkar, Rekha D.; Jha, Manoj … - In: International journal of Indian culture and business … 21 (2020) 3, pp. 340-368
Persistent link: https://www.econbiz.de/10012511021
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CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash; … - In: International journal of productivity and quality … 32 (2021) 4, pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
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Identifying the critical success factors of telecom switching barriers using the AHP
Jacob, Reuban; Subramoniam, Suresh - In: Global business review 22 (2021) 3, pp. 767-779
Persistent link: https://www.econbiz.de/10012591413
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Evaluation of customer oriented success factors in mobile commerce using fuzzy AHP
Kabir, Golam; Akhtar Hasin, M. Ahsan - In: Journal of industrial engineering and management : JIEM 4 (2011) 2, pp. 361-386
Purpose: With the development of information technology, ordinary commercial activities are evolving into e-commerce. In e-commerce, users can access services from any place as long as information technology is available. Currently, e-commerce is moving toward mobile commerce that allows users...
Persistent link: https://www.econbiz.de/10011899812
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Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman; … - In: International journal of electronic customer … 6 (2012) 3/4, pp. 235-256
Persistent link: https://www.econbiz.de/10010184746
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Implementing supply chain quality management
Kuei, Chu-hua; Madu, Christian N.; Lin, Chinho - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1127-1141
Persistent link: https://www.econbiz.de/10003807704
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Framework for benchmarking logistics performance using fuzzy AHP
Qureshi, M. N.; Kumar, Pradeep; Kumar, Dinesh - In: International journal of business performance and … 1 (2009) 1, pp. 82-98
Persistent link: https://www.econbiz.de/10003907212