performance management; others identified an increased focus on quality and/or research. Accreditation also served as a catalyst …Purpose – The purpose of this paper is to explore the potential learning consequences of AACSB accreditation as … – The results indicate that AACSB accreditation facilitated organizational learning in three of the four schools …

now exposed to serious threat of cut throat competition in terms of quality and fulfilling the demands. Quality itself a … slippery concept, and service quality increases the complexities as service itself is abstract. The fate of any institutions … depends how customers evaluate service quality. This paper attempts to understand service quality in the context of higher …