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From overt to covert : exploring discrimination against homosexual consumers in retail stores

Rosenbaum, Mark; Ramirez, Germán Contreras; Kim, Kawon … - In: Journal of retailing and consumer services 59 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012434350

Understanding health care service quality in developing Latin America

Otalora, Mauricio Losada; Rosenbaum, Mark S.; Orejula, … - In: Health marketing quarterly 35 (2018) 3, pp. 167-185

Persistent link: https://www.econbiz.de/10011979353

Legal implications of soundalike hotels in China : Haiyatt and Marvelot

Edwards, J. D. Karen; Rosenbaum, Mark S.; Cheng, Mingming - In: Tourism management : research, policies, practice 68 (2018), pp. 162-167

Persistent link: https://www.econbiz.de/10011871075

A dose of nature and shopping : the restorative potential of biophilic lifestyle center designs

Rosenbaum, Mark S.; Contreras Ramirez, Germán; Rivera … - In: Journal of retailing and consumer services 40 (2018), pp. 66-73

Persistent link: https://www.econbiz.de/10011801755

How to implement a customer satisfaction program

Naumann, Earl; Jackson, Donald Jr.; Rosenbaum, Mark S. - In: Business Horizons 44 (2001) 1, pp. 37-46

Persistent link: https://www.econbiz.de/10005354066

Transformative service research: An agenda for the future

Anderson, Laurel; Ostrom, Amy L.; Corus, Canan; Fisk, … - In: Journal of Business Research 66 (2013) 8, pp. 1203-1210

This article conceptualizes and presents a research agenda for the emerging area of transformative service research, which lies at the intersection of service research and transformative consumer research and focuses on well-being outcomes related to service and services. A conceptual framework...

Persistent link: https://www.econbiz.de/10010869705