Similar Search Results

Examining the effects of electronic service quality on online banking customer satisfaction : evidence from Zambia

Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent business & management 9 (2022) 1, pp. 1-23

indicate that the E-SERVQUAL model is applicable in the Zambian context and that security, website attribute, privacy … restrictions. The implications to policy and practice are that improving security, website attributes, privacy, efficiency …

Persistent link: https://www.econbiz.de/10014443940

Etransqual : A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik - 2014

Existing e-service quality scales mainly focus on goal-oriented e-shopping behavior excluding hedonic quality aspects …

Persistent link: https://www.econbiz.de/10014052970

Examining the impact of E-supply chain on service quality and customer satisfaction : a case study

Abdirad, Maryam; Krishnan, Krishna K. - In: International journal of quality and service sciences 14 (2022) 2, pp. 274-290

Persistent link: https://www.econbiz.de/10013330617

A model of website quality-based e-commerce satisfaction index

Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46

Persistent link: https://www.econbiz.de/10011646901

Behavioral intention toward online food purchasing : an analysis at different purchase levels

Suhartanto, Dwi; Tuan Ahmad Tuan Ismail; Leo, Gundur; … - In: International journal of e-business research : an … 16 (2020) 4, pp. 34-50

Persistent link: https://www.econbiz.de/10012421889

E-service quality : comparing the perceptions of providers and customers

Stiakakis, Emmanouil; Georgiadis, Christos K. - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 410-430

Persistent link: https://www.econbiz.de/10009525076

Role of shopping values and web atmospherics in e-satisfaction and repurchase intention

Vijay, T. Sai; Prashar, Sanjeev; Parsad, Chandan - In: Journal of internet commerce 16 (2017) 1, pp. 32-52

Persistent link: https://www.econbiz.de/10011804430

An examination of attributes affecting consumers' perceptions of e-tailer quality

Sebastianelli, Rose; Tamimi, Nabil - In: Journal of internet commerce 12 (2013) 1/4, pp. 268-283

Persistent link: https://www.econbiz.de/10010248373

Influence factors of online shopping food quality performance considering the relationship quality

Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78

Persistent link: https://www.econbiz.de/10012036053

Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

Persistent link: https://www.econbiz.de/10013546039