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Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: Die Betriebswirtschaft : DBW 70 (2010) 1, pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
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Kundenbindung von Noncomplainern : neue Aspekte des Beschwerdemanagement
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: Kundenmanagement, (pp. 57-76). 2011
Persistent link: https://www.econbiz.de/10009008212
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Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner; Brock, Christian; Blut, Markus - In: Journal of service research : JSR 14 (2011) 4, pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 3, pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
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DBW-Dokumentation
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: Die Betriebswirtschaft : DBW 70 (2010) 1, pp. 1-7
Persistent link: https://www.econbiz.de/10008383379
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Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context
Brock, Christian; Blut, Markus; Evanschitzky, Heiner; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 3, pp. 319-322
Persistent link: https://www.econbiz.de/10010142569
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The influence of acceptance and adoption drivers on smart home usage
Hubert, Marco; Blut, Markus; Brock, Christian; Zhang, … - In: European Journal of Marketing 53 (2019) 6, pp. 1073-1098
Purpose: This study aims to develop a comprehensive adoption model that combines constructs from various theories and tests these theories against each other. The study combines a technology acceptance model, innovation diffusion theory and risk theory. It develops this model in a smart home...
Persistent link: https://www.econbiz.de/10012067996
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Sponsoring als Instrument des "Early Branding" am Beispiel von Jugend trainiert für Olympia
Reinery, Claudia; Blut, Markus; Brock, Christian - In: Exzellentes Sponsoring : innovative Ansätze und Best …, (pp. 181-195). 2006
Persistent link: https://www.econbiz.de/10003334199
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Sponsoring als Instrument des "Early Branding" am Beispiel von Jugend trainiert für Olympia
Reinery, Claudia; Blut, Markus; Brock, Christian - In: Exzellentes Sponsoring : innovative Ansätze und Best …, (pp. 223-235). 2007
Persistent link: https://www.econbiz.de/10003511638