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Technology-Mediated Services: A Typology And Implications ForResearch And Management

Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, … - Technische Universität München / Lehrstuhl für … - 2006

The role of communications and information technology for economic growth has beenemphasized repeatedly. In particular, these technologies have been identified as the drivingforce behind the growth in the service sector. Technological breakthroughs have generatednew forms of services, such as...

Persistent link: https://www.econbiz.de/10005869921

Remote Services - Herausforderungen der Erbringung fernerbrachter Dienstleistungen

Wangenheim, Florian von; Holtbrügge, Dirk; … - In: Technologie und Dienstleistung : Innovationen in …, (pp. 485-494). 2008

Persistent link: https://www.econbiz.de/10003762890

Ferngesteuerte Dienstleistungen : betriebswirtschaftliche Spezifika, Terminologie und Herausforderungen für das Management

Wünderlich, Nancy V.; Schumann, Jan Hendrik; … - In: Remote Services : neue Formen der Internationalisierung …, (pp. 3-26). 2007

Persistent link: https://www.econbiz.de/10003495721

Culture's impact on customer motivation to engage in professional service enactments

Schumann, Jan Hendrik; Wünderlich, Nancy V.; Zimmer, Marcus - In: Schmalenbach business review : sbr 64 (2012) 2, pp. 141-165

Persistent link: https://www.econbiz.de/10009531968

Management und Marketing ferngesteuerter Dienstleistungen : konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben

Wünderlich, Nancy V.; Schumann, Jan Hendrik; … - In: Journal of business economics : JBE 81 (2011) 9, pp. 977-1001

Persistent link: https://www.econbiz.de/10009303338

Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits

Schumann, Jan Hendrik; Wünderlich, Nancy V.; … - In: Journal of retailing 90 (2014) 1, pp. 111-118

Persistent link: https://www.econbiz.de/10010359932

Technology mediation in service delivery : a new typology and an agenda for managers and academics

Schumann, Jan Hendrik; Wünderlich, Nancy V.; … - In: Technovation : the international journal of … 32 (2012) 2, pp. 133-143

Persistent link: https://www.econbiz.de/10009537264

Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts

Wangenheim, Florian von; Wünderlich, Nancy V.; … - In: Journal of business research : JBR 79 (2017), pp. 181-188

Persistent link: https://www.econbiz.de/10011745251

Management and marketing of remote services: Conceptualization, managerial challenges and an agenda for future research

Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, … - In: Journal of business economics : JBE 81 (2011) 9, pp. 977-1002

Persistent link: https://www.econbiz.de/10009265208

Understanding intra- and interorganizational paradoxes inhibiting data access in digital servitization

Eggert, Curd-Georg; Winkler, Corinna; Volkmann, Anne; … - In: Industrial marketing management : the international … 105 (2022), pp. 404-421

Persistent link: https://www.econbiz.de/10013494063

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