Purpose – The purpose of the article is to examine the validity and reliability of Spreitzer's and Menon's instruments in a culturally diverse environment. To test whether individualized measures of Hofstede's cultural dimensions are related to employee empowerment in the Greek context....

Purpose – The purpose of this paper is to contribute to the knowledge management and organizational learning literatures by clarifying the concepts and presenting a framework illustrating their relationship. The framework is meant to reduce confusion about learning and knowledge management...

Purpose – The purpose of this paper is to explore the usefulness and to highlight the nature of inter‐relationship(s) between service climate and job involvement in impacting customer‐focused organizational citizenship behaviors of frontline employees in a diverse cultural context, at the...

Purpose – The study aims to extend satisfaction research by investigating potential gender and age effects on perceptions of satisfaction in a public service environment. Design/methodology/approach – Using the SERVPERF instrument, responses from a sample of 425 citizen‐customers are...

Involvement is a topic of long‐standing interest to management scholars and practitioners, as evidenced by the proliferation of concepts (job involvement, organisational involvement, employee involvement, total involvement) designed to operationalise the construct. Involvement is also of...