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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Identifying key knowledge area in the professional services industry: a case study
Carrión, Gabriel Cepeda; González, José Luis Galán; … - In: Journal of knowledge management 8 (2004) 6, pp. 131
Persistent link: https://www.econbiz.de/10007785304
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Service value revisited: Specifying a higher-order, formative measure
Ruiz, David Martín; Gremler, Dwayne D.; Washburn, Judith H. - In: Journal of business research : JBR 61 (2008) 12, pp. 1278-1292
Persistent link: https://www.econbiz.de/10008880223
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Service value revisited: Specifying a higher-order, formative measure
Ruiz, David Martín; Gremler, Dwayne D.; Washburn, Judith H. - In: Journal of business research : JBR 61 (2008) 12, pp. 1278-1291
Persistent link: https://www.econbiz.de/10008137857