The term groupware is widely used but not clearly defined. Owing to ongoing rapid developments, a consistent definition of the term has proved elusive. However, there is a good reason to view groupware as a technology that addresses the vast areas of collaboration, human‐computer interaction,...

Despite the increased frequency and major importance of strategic alliances in the pharmaceutical industry, little is known about the formation of these alliances, or factors by which these alliances affect the business practices. The present study centers on strategic alliances formation in the...

Through the tremendous growth of Internet users during the last few years, organizations now realize the potential market of the information highway. However, these organizations now face the problem of Internet security. The open environment of the Internet contributes greatly to its success,...

Investigates the three significant implications of the service factory for manufacturing managers: (1) the service factory is strategic in nature, (2) the dimensions and attributes of the service factory should be addressed, and (3) managerial aspects must be included.

Purpose The purpose of this paper is to extend the unified theory of acceptance and use of technology with psychological constructs, namely, perceived playfulness, mobile innovativeness in information technology and perceived expressiveness (PEX) to examine on the consumers’ intention to adopt...

The purpose of this research paper is to help managers improve their understanding of logistics costs and the accounting for those costs in order to optimize use of the total cost approach to managing logistics processes. This paper will discuss the history and evolution of logistics management...

Purpose – The purpose of this paper is to investigate the efficiency levels of the decision‐making units within the public hospital laboratories in using their supply chain towards meeting the satisfaction of doctors. Design/methodology/approach – Data were collected from two senior...

Examines the renewed interest in implementation of total quality management (TQM) in federal government services. In particular analyses the concept of customer service in the Federal Government and how it is perceived. Details three common misunderstandings which drive the development and...